There are two reasons why the customer can return the product and claim a refund of the amount paid: due to its defect or due to withdrawal of the purchase act.
Before making a return for a defective product, we request the customer to contact us, in case they have any questions about how to use the device properly, refill the water tank, dosage, applications… etc., that is hindering the proper device operation. Concentralia has a free customer service telephone number 900 902 472 where you can answer your questions, as well as a direct contact email: consumidor@concentralia.com.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing SALLO KYRA, S.L. of the reason for return through any of the means provided in these contracting conditions: email consumidor@concentralia.com or by sending your letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA.
This return due to defect or poor condition of the product will not be considered a right of withdrawal.
If the client wishes to present a claim, the establishment of email consumer@concentralia.com or sending your letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA (Spain).
The refund of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided. SALLÓ KYRA, S.L. You may withhold the refund until you have received the product, or until the customer provides proof of return, depending on which condition is met first.
The estimated refund period for orders is between 5 and 7 days.
The buyer will have a minimum period of fourteen calendar days to withdraw from his purchase, from the day the customer receives the product, without any penalty and without indicating the reasons.
In the event that the customer has any questions about how to use the device, dosage, applications, etc., there is a free customer service telephone number 900 902 472 where they can answer their questions, as well as a direct contact email: consumidor@concentralia.com.
The exercise of the right of withdrawal must be carried out by means of a notification to the email consumer@concentralia.com or by sending your letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA (Spain).
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
The customer must return or deliver the product directly to SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.
In the case of withdrawal, the customer will be responsible for the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is duly protected and sealed. Once received, we will review their status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided. SALLÓ KYRA, S.L. You may withhold the refund until you have received the product, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.