There are two reasons why the customer can return the product and claim a refund of the amount paid: due to a defect in the product or due to withdrawal from the purchase.
Return of a defective product
Before making a return for a defective product, we ask the customer to contact us if they have any questions about how to use the device, refilling the water tank, dosage, applications, etc., which is hindering the proper functioning of the device. Concentralia has a free customer service telephone number 900 902 472 where you can resolve your queries, as well as a direct contact email: consumo@concentralia.com.
In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer will have the right to return the product, informing SALLO KYRA, SL of the reason for the return through any of the means provided in these contracting conditions: email consumo@concentralia.com or by sending your letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA.
- The return period for a defective product will be 30 calendar days.
- The customer may choose between replacing the product with a new one or a refund of the amount paid.
- The costs of collecting the defective product will be borne by Salló Kyra, SL
This return due to defect or poor condition of the product will not be considered a right of withdrawal.
If the customer wishes to file a claim, the email address consumer@concentralia.com or by sending their letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA (Spain).
Refund of payment
Refund of amounts received by the customer will be made using the same payment methods used by the customer, unless otherwise agreed. SALLÓ KYRA, SL may withhold the refund until it has received the product, or until the customer provides proof of return of the same, depending on which condition is met first.
The estimated refund period for orders is between 5 and 7 days.
Right of withdrawal
The buyer will have a minimum period of fourteen calendar days to withdraw from the purchase, starting from the day the customer receives the product, without penalty and without stating the reasons.
If the customer has any questions about how to use the device, dosage, applications, etc., there is a free customer service telephone number 900 902 472 where they can resolve their questions, as well as a direct contact email: consumo@concentralia.com.
The right of withdrawal must be exercised by means of notification to the email address consumo@concentralia.com or by sending your letter to our postal address SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA (Spain).
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
The customer must return or deliver the product directly to SALLO KYRA SL C/ Compositor Bach 17-19 Pol. Ind. Can Jardí 08191 Rubí BARCELONA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal is formalized. The deadline will be deemed to have been met if the customer returns the product before the deadline has expired.
In the event of withdrawal, the customer will be responsible for the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transport, please ensure that the package is properly protected and sealed. Once received, we will review their status. Once we have verified that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.
Refund of payment
Refund of amounts received by the customer will be made using the same payment methods used by the customer, unless otherwise agreed. SALLÓ KYRA, SL may retain the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.
